Dr Choice - Delivery Policy
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Delivery Policy

Doctor’s Choice ("we" and "us") is the operator of (https://www.thedrchoice.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

This price will be the final price for shipping cost to the customer.

3. Returns

Doctor’s Choice will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed in 7 business days.

(Doctor’s Choice) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms
  • 4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 2 - 7 days
  • 4.2 Transit time Internationally
    Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
  • 4.3 Dispatch Time
    Orders are usually dispatched within 2 business days of payment of order, our warehouse operates from Monday - Saturday during 11am – 6pm, except on Sunday and national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • 4.4 Change of Delivery Address
    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
  • 4.5 Items Out of Stock
    If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
  • 4.6 Delivery Time Exceeded
    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

Import duties and taxes are not inclusive for international shipments. This varies by country, and Doctor’s Choice encourage you to be aware of these potential costs before placing an order with us.

The goods will be returned to Doctor’s Choice at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

  • 9.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
  • 9.2 Process for parcel lost in-transit
    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service

For all customer service enquiries, please e-mail / call us at info@thedrchoice.com / +91-9818186915

100% GENUINE PRODUCTS

Doctor's Choice products are made in compliance with all the necessary rules and guidelines, they go through different quality checks prior to being shipped.

Disclaimer: The data contained on Doctor's Choice (www.thedrchoice.com) is provided for informational purposes only and isn't intended to fill in for the advice given by your doctor or other medical professionals. Data and statements with respect to items, supplements, programs and so forth listed on Doctor's Choice have not been assessed by the Food and Drug Administration or any Government authority and are not expected to diagnose, treat, fix, or forestall any disease. Please do read product packaging carefully prior purchase and use. The outcomes from the items will differ from individual to individual. No individual outcome ought to be viewed as common.

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